Grievance Procedure


This workshop will develop your knowledge, skills and confidence in effectively handling grievances at the workplace. You will spend time learning the technical aspects of grievance handling such as identifying, investigating, and drafting grievance responses.


  • Know what a grievance is and where the right to grieve comes from
  • Understand their legal and contractual rights and obligations of management and the union in the grievance process
  • Write a grievance response
  • Prepare a grievance file that can be used at all stages of the grievance process

Cohort #1

Format: In-Person

Date: May 2023, Date TBD

Location: PSEA Office, 3rd floor, 2889 East 12th Ave, Vancouver

Time: 9:00 am – 4:30 pm PST

Lunch: Provided

Cost: Included in PSEA Membership

Facilitator(s): Twyla Hurley


Twyla Hurley

Twyla is PSEA’s Executive Director of Training. She is currently responsible for creating and implementing learning and development opportunities services for our members. Twyla has over 25 years of leadership, labour relations and consulting experience in the public and private sectors. She has extensive experience in preparing bargaining strategies and acting as a spokesperson for the employer. Twyla holds a Bachelor of Liberal Arts and Sciences, a Bachelor of Education, and a Master of Business Administration.

Learn more about Twyla.

PSEA Learning