Introduction to Managing Grievance Procedures


During the workshop, participants will learn the role of managers, union representatives, Human Resources and PSEA in the grievance/arbitration process and the technical aspects of grievance handling, such as identifying, preparing for, and participating in grievance discussions.


Participants will leave the workshop with the knowledge and skills to effectively handle grievances at the workplace.


By the end of this workshop, participants will be able to:

  • Describe the legal and contractual rights and obligations of management and the union in the grievance process.
  • Identify types of grievances.
  • Distinguish between a grievance and a complaint.
  • Confidently respond to common grievances.
  • Discuss ways of maintaining effective relationships between management and union representatives.
  • Describe the role of the PSEA in the grievance process.

Cohort #1

Format: In-Person

Date: October 18th 2023

Location: PSEA Office, 3rd floor, 2889 East 12th Ave, Vancouver

Time: 9:00 am – 4:30 pm PST

Lunch: Provided

Cost: Included in PSEA Membership

Facilitator(s): TBD

Cohort #2

Format: Online – Zoom Platform

Date: October 12th and 19th, 2023

Time: 9:00 am – noon PST

Cost: Included in PSEA Membership

Facilitator(s): TBD

To Register
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Twyla Hurley

Twyla is PSEA’s Executive Director of Training. She is currently responsible for creating and implementing learning and development opportunities services for our members. Twyla has over 25 years of leadership, labour relations and consulting experience in the public and private sectors. She has extensive experience in preparing bargaining strategies and acting as a spokesperson for the employer. Twyla holds a Bachelor of Liberal Arts and Sciences, a Bachelor of Education, and a Master of Business Administration.

Learn more about Twyla.

PSEA Learning


Chris Rawson

Chris is a senior labour relations and human resources professional with over 35 years of experience in both public and private sector settings providing strategic direction, achieving organizational objectives, and negotiating collective agreements. She has unique experience representing employers and unionized employees and acting as a negotiator on a sectoral basis for PSEA.

Learn more about Chris.

PSEA Learning


Linda Heska

Linda is a consultant, human resources professional, and a labour relations specialist. Linda has over thirty years of H.R. experience with twenty-plus years of leadership experience, primarily in unionized environments within the public sector.

A particular area of Linda’s expertise is grievance management, collective bargaining and labour management relations.

Linda holds a Master of Arts in Leadership from Royal Roads University and a Management Certificate, maj. Human Resources, from the British Columbia Institute of Technology.

Learn more about Linda.

PSEA Learning