Managing the Progressive Discipline Process


Managing employee performance can seem daunting to leaders, especially when managing performance concerns. This workshop seeks to demystify handling both culpable and non-culpable behaviour in the workplace. During the workshop, participants will learn how to establish performance expectations and determine an appropriate corrective response.


Participants will learn how to apply the progressive discipline process effectively.


By the end of the workshop, participants will be able to:

  • Explain the respective roles of union and employer representatives in the discipline process.
  • Describe key labour relations concepts such as:
    • Setting performance expectations
    • An employer's duties to inquire.
  • Recognize and respond appropriately to common examples of non-culpable conduct.
  • Apply effective progressive discipline correctly in culpable situations.

Please note that the workshop Leading In A Unionized Workplace provides a good foundation before attending this course.

Cohort #1

Format: In-Person

Date: November 1, 2023

Location: PSEA Office, 3rd floor, 2889 East 12th Ave, Vancouver

Time: 9:00 am – 4:30 pm PST

Lunch: Provided

Cost: Included in PSEA Membership

Facilitator(s): TBD

Cohort #2

Format: Online – Zoom Platform

Date: November 9th and 16th, 2023

Time: 9:00 am – noon PST

Cost: Included in PSEA Membership

Facilitator(s): TBD

To Register
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Twyla Hurley

Twyla is PSEA’s Executive Director of Training. She is currently responsible for creating and implementing learning and development opportunities services for our members. Twyla has over 25 years of leadership, labour relations and consulting experience in the public and private sectors. She has extensive experience in preparing bargaining strategies and acting as a spokesperson for the employer. Twyla holds a Bachelor of Liberal Arts and Sciences, a Bachelor of Education, and a Master of Business Administration.

Learn more about Twyla.

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Chris Rawson

Chris is a senior labour relations and human resources professional with over 35 years of experience in both public and private sector settings providing strategic direction, achieving organizational objectives, and negotiating collective agreements. She has unique experience representing employers and unionized employees and acting as a negotiator on a sectoral basis for PSEA.

Learn more about Chris.

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Linda Heska

Linda is a consultant, human resources professional, and a labour relations specialist. Linda has over thirty years of H.R. experience with twenty-plus years of leadership experience, primarily in unionized environments within the public sector.

A particular area of Linda’s expertise is grievance management, collective bargaining and labour management relations.

Linda holds a Master of Arts in Leadership from Royal Roads University and a Management Certificate, maj. Human Resources, from the British Columbia Institute of Technology.

Learn more about Linda.

PSEA Learning