Leading In A Unionized Workplace


During the workshop, participants will learn communication skills to help them set expectations and address workplace issues constructively, leading to positive outcomes. These skills will include active listening, empathetic communication, and conflict resolution techniques. By incorporating these skills into their day-to-day work, participants can become effective leaders who can successfully manage people's issues in a unionized environment.


Participants will learn how to navigate common people issues that can arise within unionized workplaces to promote positive outcomes for both management and employees.


By the end of the workshop, participants will be able to:

  • Approach common people's issues positively and constructively using active listening, problem-solving, and conflict-resolution techniques.
  • Prepare for and manage difficult conversations, including giving feedback and coaching.
  • Interpret and understand the rights and responsibilities of management and workers in a unionized workplace as outlined in the Collective Agreement.
  • Anticipate and minimize conflict with union representatives.
  • Build stronger relationships with union representatives by better understanding their perspectives and concerns.
  • Work collaboratively with union representatives to achieve positive outcomes for all parties involved.

Cohort #1

Format: In-Person

Date: October 5, 2023

Location: PSEA Office, 3rd floor, 2889 East 12th Ave, Vancouver

Time: 9:00 am – 4:30 pm PST

Lunch: Provided

Cost: Included in PSEA Membership

Facilitator(s): TBD

Cohort #2

Format: Online – Zoom Platform

Date: October 26th and November 2nd, 2023

Time: 9:00 am – noon PST

Cost: Included in PSEA Membership

Facilitator(s): TBD

To Register
>> Return to the Learning Catalogue


Twyla Hurley

Twyla is PSEA’s Executive Director of Training. She is currently responsible for creating and implementing learning and development opportunities services for our members. Twyla has over 25 years of leadership, labour relations and consulting experience in the public and private sectors. She has extensive experience in preparing bargaining strategies and acting as a spokesperson for the employer. Twyla holds a Bachelor of Liberal Arts and Sciences, a Bachelor of Education, and a Master of Business Administration.

Learn more about Twyla.

PSEA Learning


Chris Rawson

Chris is a senior labour relations and human resources professional with over 35 years of experience in both public and private sector settings providing strategic direction, achieving organizational objectives, and negotiating collective agreements. She has unique experience representing employers and unionized employees and acting as a negotiator on a sectoral basis for PSEA.

Learn more about Chris.

PSEA Learning


Linda Heska

Linda is a consultant, human resources professional, and a labour relations specialist. Linda has over thirty years of H.R. experience with twenty-plus years of leadership experience, primarily in unionized environments within the public sector.

A particular area of Linda’s expertise is grievance management, collective bargaining and labour management relations.

Linda holds a Master of Arts in Leadership from Royal Roads University and a Management Certificate, maj. Human Resources, from the British Columbia Institute of Technology.

Learn more about Linda.

PSEA Learning